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What are your operating hours?
We sell our phone cards online 24 hours a day, 7 days a week, 365 days a year (24x7x365). Can I buy phone cards in the middle of the night? YES! You may buy phone cards from us in the middle of the night from the comfort of your home. No more driving down to a convenience store that sells phone cards. How do I use my phone card? To place calls, you must use a touch tone telephone.
No. All of the calling cards and phone cards we sell have the same rate 24 hours a day, 7 days a week. Can I use these phone cards anywhere in the United States? Our cards can be used to make calls from all US states except Alaska and Hawaii unless otherwise stated on the card information detail page. Click on phone card or calling card name to see the details of the prepaid calling card. Some cards may be used from Canada. Click on phone card or calling card name to see the details of the prepaid calling card. My phone card says Invalid after entering the PIN given. What do I do? Calling card manufacturers usually change access numbers when they change carriers. As a result, they may have some batches of cards with the old access number and some new batches with the new access numbers. Sometimes they may have up to 3 access numbers, thus causing PINs to be invalid when using a wrong or different or new access number. Please make sure to try ALL the access numbers that were given to you before contacting us. Most of the time, the "Invalid PIN problem" is caused by using a wrong access number. However, if you tried all the access numbers and your card still does not work, please contact us right away. What should I do if I have a problem using my phone card? The best thing to do is to call the customer service number we provide with your pin. This toll free number connects you to the service department at the company that controls the access number and value of the pins for their phone card. However, if you do not receive proper attention, please feel free to give us a call. What is a connection fee and when is it charged? For phone cards with a connection fee (we state clearly if a phone card has a connection fee), a connection fee is charged anytime there is a connection, even if the connection is made to a wrong number, an answering device, or voice mail. The connection fee reduces the available minutes on the card. There is no connection fee charged if there is no answer. If your card is wrongly deducted for a call that did not go through, please contact the customer service of the calling card. They should be able to credit back the connection fee to your phone card. How long will my phone card last? Phone cards should be used within 90 days of first use, or 90 days of purchase whichever comes first. How are rates and minutes computed? The usable minutes are determined by deducting the connection fee from the face value of the card, and dividing the result by the rate per minute. All minutes shown are based on only one call and one connection fee. Please look at the rate table or rate poster posted for each card for the most accurate minutes and rates. Click on phone card or calling card name to see the details of the prepaid calling card. Why do you calculate available minutes based on one call? This is a convention adopted by the phone card companies to make it easy to compare various cards' total connect times. Are there any other charges made against my credit card when I buy a phone card? There is a $1 service charge for orders of less than face value $20. For any order $20 or greater, the service charge is waived. Is all my personal information safe and private with you? Absolutely! We never sell or share any information with anyone else. All credit card information is encrypted. Are the rates any different if a cell phone is used in the call? Yes. Calls made from cell phones are priced at a higher rate due to the extra technology involved in completing the connection. Calls made to cell phones are available from our Phone Card Search Box. After selecting the country you will call, click on phone card or calling card name to see the details of the prepaid cell phone calling card. When does a call connect? All pins are computer recorded. The actual call begins 30-45 seconds after the connection ring -- NOT -- when there is an answer. If you do not get an answer in the first 30-45 seconds after the first ring, please hang-up and call again later. Recommend Us | About Us | Privacy | Shopping Agreement | Resources | Resources 2 | Site Map | Contact Us Copyright © 2003 by PHONE CARD QUICK, Prepaid Phone Cards Distributor. |